A M Lee Jeweler in Northbrook, IL Open now

Reviews about A M Lee Jeweler

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  January 27, 2020, by July D.
  Abusive business, encouraging cheat and defrauding behavior. I am utterly disgusted. As a first time customer to A.M. Lee Jewelers, I stopped in for a battery change and gold battery strap replacement of my Omega watch. The young salesman possessed a sincere attitude of indifference and disparaging behavior which in itself was irritating and raised a flag. After a week with no follow-up I stopped in and was told that a total overhall would cost $300-$400. What? I was stunned. At no point did I request an overhall, nor did I request a replacement gasket, nor did I even remotely request tampering with and breaking the micro-processor. All I requested was a battery and battery strap! I tried to leave immediately but the salesman had torn apart my watch and needed time to put it back together. When I stopped in again to pick up my watch and explained my frustration with the older salesman, he was dismissive and refused to acknowledge my original request and the resulting issue. I tried to explain three times with a total lack of understanding or professionalism. I am thoroughly disgusted that the young salesman took such harsh advantage of me (a potential repeat customer) resulting in a situation that will now cost me hundreds of dollars to fix elsewhere. A simple battery replacement service divulged A.M. Lee Jewelers as a family business that is offensive and will cheat and defraud customers if allowed.